Rethink the Total Cost of Ownership of your on-premises quality management software.
September 11, 2020
Owning a quality management system, is a lot like owning a big-ticket item like a car. It involves hidden and not-so-hidden costs that we seldom take into account when we consider the total cost of ownership.
Existing models and quality characteristics used for software, systems, and data quality can be leveraged to identify cost categories and support the creation of a Cost of Quality System for Quality 4.0.
As a full time auditor for the past six years for one of the large management system registrars, I start every interview, from production personnel to the CEO, with the question: “Given all of your job responsibilities at this company, what does the word ‘quality’ mean in your work?”
At the end of the day, nothing matters more than customer satisfaction. Fundamentally, this sounds quite simple; make the customer happy, and all is well. Keeping customers happy and loyal to your brand, however, is not as easy as it sounds.
In these highly competitive times, it may seem as though improving productivity is the key to market share. Manufacturers often focus on improving productivity and managing, controlling and reducing costs.
Traditionally, the beginning of a new year is a time of renewed energy, when people and businesses strive to improve upon the previous year and take stock of their processes. What’s working and what’s not working? Above all, what needs to change?
Take a second look at your quality data and see what you've been missing.
December 4, 2018
Do you collect quality data to catch problems on the production floor—but then never look at that data again? If so, you could be missing an opportunity to reap big rewards from your quality-improvement efforts.
Almost 30 years ago the Construction Industry Institute (CII) researched the “Costs of Quality Deviations in Design and Construction,” and concluded that, “The average cost of rework on industrial projects exceeds 12%.” Design deviations accounted for about 80% of the increased cost and construction deviations only 20%.
Check out the March 2021 edition of Quality: 2021 Quality Plant of the Year: Electromed, Inc., plus articles about surface tools, NDT terminology, the new metrology paradigm, reverse engineering and much more!