In his 2013 Forbes article, “What is Leadership?,” Kevin Kruse attempts to define the subject by first analyzing what leadership is not, or more accurately, how individuals and organizations have mis-defined it.

Feuds, politics and turf wars waste effort and distract personnel from serving customers and generating revenue. An organization should multiply individuals’ efforts. Personnel create goods and services, and customers transform them into revenues by purchasing them. Viewed as a supply chain, departments within an organization are consumers of other departments’ products.