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Did you like the movie? Who is the better candidate? Is that coffee too strong? Clearly subjective decision-making has its place in today’s world. Imagine how boring things would be if everything was cut and dried. When it comes to quality, however, there is no room for guesswork or subjective interpretation. Manufacturers and suppliers must be certain that products meet customer expectations and rigid quality standards.
Those familiar with the animated comedy The Simpsons may recall that Homer has a once long-lost brother named Herb. While making a valiant effort to pull himself from the gutter, Herb invents a device that will translate a baby’s cries into intelligible language that will tell parents exactly what the baby wants or needs.
While process improvement initiatives, including SPC and its use of control charts, sometimes get the greatest attention in manufacturing environments, the backbone of a quality improvement effort is often the quiet, unnoticed measurement devices that represent an organization’s commitment to consistency and accuracy.