If anyone has been in quality for some time, they have probably encountered managers who have painful connections to quality. It is likely that some managers would describe their experience as overwhelmingly negative. Some of these people extend these feeling into anything having to do with quality.

Throughout years of mentoring and teaching aspiring quality professionals, I still review the Shainin techniques.

It is not uncommon to blame senior management for most of what ails an organization. However, it is past time to rethink this attitude!

Alot has been written about the definition of quality and just about every organization has its own definition.