Our 2025 Plant of the Year CEO Explains How to Train, Maintain High Quality, and Find the Right Software

With a commitment to people, new technologies, and the highest quality standards, Spectrum Custom Packaging aims for zero defects in every product they make. “We keep scrap and defect rates low, we always aim for zero,” says CEO Shawn Pereira. “It’s nearly impossible but we try.”

(Image courtesy of Spectrum Custom Packaging)

Our 2025 Quality Professional of the Year has nineteen competencies listed on his CV as well as 50 skills listed on LinkedIn—if you’re looking for a certified quality engineer (CQE) or an AS9100 lead auditor, you’re in luck—but also stresses the importance of emotional intelligence. Here, Ben Tomic shares his insights from a long career in quality. (Image Source: Magenta Photo)

Donald Booth is the CEO and founder of the American Institute of Non-Destructive Testing. He will be giving a presentation at the Quality Show in April titled "The Evolution of NDT Education and Training." (Image courtesy of Donald Booth)

⮞ The Quality Show Agenda

Lisa Weis explains why asking questions instead of giving answers is the best way to get results, why talking things out is so helpful in learning, and how people centric leadership works well at work – and at home. She’ll be presenting at The Quality Show this April in Nashville. (Image courtesy of Lisa Weis)

⮞ The Quality Show Agenda

Many of the concepts of lean manufacturing are deceptively simple. It’s easy to read or hear about them without understanding how big of an impact they can have. Eric Hayler will be presenting a workshop called The Power of Lean at The Quality Show in Nashville on April 15. His hands-on workshop will include a manufacturing simulation and allow attendees to practice using lean skills right away.

Hayler is the Principal of the Hayler Group, Lean Six Sigma Master Black Belt, and Adjunct Professor of Business Analytics at the University of South Carolina Upstate in Spartanburg, South Carolina. He has led Continuous Improvement efforts at BMW Manufacturing and Amazon. He is a long time member of ASQ and has served in a variety of roles including Chair of the Board of Directors in 2017.

Eric’s workshop will take place on Tuesday, April 15, from 10:30 to 12:30.

⮞ The Quality Show Agenda

Image courtesy of Eric Hayler

Like all successful journeys, some special preparations may be required like a positive attitude, good planning, seamless execution, and a solid end goal in mind. Susan Gorveatte shares her secrets from 25 years of auditing, including an important what NOT to do. (Be prepared to laugh.)

Susan is an auditor, trainer, public speaker and coach is president of Gorveatte Consulting Inc. For more than 25 years Susan has trained Internal and Lead Auditors across North America. She is an active Member of the American Society for Quality (ASQ), holding positions with the Quality Management Division, Audit Division, and is Chair of the Technical Program Committee for ASQ World Conference on Quality and Improvement.

Image Credit: Susan Gorveatte

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Heather Wade offers a preview of her workshop entitled “The 3 Rs of Calibration; Reading, Writing, and Reviewing Accreditation Scopes, Service Requests and Calibration Certificates.” In the more than 100 presentations she’s given – from Toledo to Shanghai – Heather Wade has offered practical and well-received information on metrology. Image courtesy of Heather Wade