Quality Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Quality Magazine logo
  • NEWS
  • PRODUCTS
    • FEATURED PRODUCTS
    • SUBMIT YOUR PRODUCT
  • CHANNELS
    • AUTOMATION
    • MANAGEMENT
    • MEASUREMENT
    • NDT
    • QUALITY 101
    • SOFTWARE
    • TEST & INSPECTION
    • VISION & SENSORS
  • MARKETS
    • AEROSPACE
    • AUTOMOTIVE
    • ENERGY
    • GREEN MANUFACTURING
    • MEDICAL
  • MEDIA
    • A WORD ON QUALITY PUZZLE
    • EBOOK
    • PODCASTS
    • VIDEOS
    • WEBINARS
  • EVENTS
    • EVENT CALENDAR
    • IMTS
  • DIRECTORIES
    • BUYERS GUIDE >
      • Supplier Insights
    • NDT SOURCEBOOK
    • VISION & SENSORS
    • TAKE A TOUR
  • INFOCENTERS
    • Digital Quality Management Systems
    • NEXT GENERATION SPC & QUALITY ANALYTICS
  • AWARDS
    • ROOKIE OF THE YEAR
    • PLANT OF THE YEAR
    • PROFESSIONAL OF THE YEAR
  • MORE
    • Expert Columns
    • NEWSLETTERS
    • QUALITY STORE
    • INDUSTRY LINKS
    • SPONSOR INSIGHTS
  • EMAG
    • eMAGAZINE
    • ARCHIVES
    • CONTACT
    • ADVERTISE
  • SIGN UP!
Management

Core DNA

Three attributes to achieve cultural excellence.

By Jim L. Smith
August 4, 2020

Some time ago, I spoke to a group about organizational culture. Considering what is happening today it might be appropriate to present a few thoughts to a broader audience. Each person can determine how it might apply to their circumstances.

Organizations are not much different than individuals. They, like individuals, have a core DNA to direct their efforts and nurture their culture. Organizations need to stress three attributes: values, ethics, and integrity. These should make up the core DNA but all too often we hear of organizations taking “high-risk, high-reward” approaches, compromising their organization’s core values and ultimately their credibility.

As children, our parents and teachers taught us right from wrong, good from bad. They set up a system of values and consistently enforced them. Over time, we forged our own moral compass and learned to model our behavior based on our own internal code of ethics. Organizations should apply that same approach in designing standard ethical guidelines for conducting business. This should not be hard to fathom as it is people, not unfeeling robots, at the heart of organizations.

The creation of a standard code should begin at the top. While this sounds hierarchal, if the leader does not embrace the ethical standards of the company, there is little hope that those in the organization will develop an ethical culture in return.

Once the leaders of the organization develop a set of ethical codes, they must be implemented. Every person in the organization should be equipped with the knowledge to handle moral dilemmas using standard guidelines that do not deviate or bend upon preference. This is where many ethical codes tend to fall apart.

Core DNA values act as guideposts to appropriate business behavior. Creating value requires the courage to have fierce conversations intended to help the business progress. The focus on values includes a desire to win and envisioning the future—not whining and wallowing in the past.

A well-thought-out corporate mission, vision and core values statement are important in driving business strategy. To make core values and strategies relevant, it is critical they are embraced by the senior leadership and clearly communicated throughout all levels of the organization. One method for ensuring everyone is on board is by building a ‘values evaluation’ into the annual performance review and through continuous education. As an organization evolves, so do its core values.

To create sustainable business value that will endure for decades, organizations must set standards and then abide by those codes. This may mean walking away from business partnerships if core values are in conflict. While this approach initially feels like going against the grain, most often, the companies with the highest ethical values generally are the winners over a sustained period of time.

A common myth is that an organization cannot simultaneously increase sales, protect its interests and be ethically sound. But many would argue that each component is reliant on the other. By creating a standard set of ethical guidelines, organizations are laying the groundwork to protect their interests. While gains are not always quantifiable in the short term, these organizations will be building a foundation of prosperity for years to come.

Without a definitive set of guidelines, organizations will inevitably try to increase the bottom line by any means necessary—even compromising values. As with individuals, organizations must never compromise values to get ahead. Regretfully there are several modern-day examples. The effects of Bernie Madoff still loom large, and we all know how that story ended.

To be successful, organizations must synchronize values with desired outcomes. If organizations have a commitment to the appropriate core values (respect, integrity, trust, teamwork, passion for serving customers) but not the right leadership and strategy, they are doing a disservice to customers and other stakeholders. The emphasis should be on doing both.

Certainly, ethics should be at the core of what makes a business run—it should be a mandatory ingredient to the DNA. An organization’s leadership cannot turn a blind eye when it comes to values, or they might just end up being another front-page disaster. Q

KEYWORDS: business management leadership metrology

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Qm0222 clmn face p2 author jim smith

Jim L. Smith has more than 45 years of industry experience in operations, engineering, research and development and quality management. You can reach Jim at [email protected]

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • 2024 Quality Rookie of the Year Justin Wise 1440x750px banner with "Quality Rookie of the Year" logo inset

    Meet the 2024 Quality Rookie of the Year: Justin Wise

    Justin Wise is an exceptional individual who has been...
    Aerospace
    By: Michelle Bangert
  • Man with umbrella and coat stands outside while it rains at night looking at a building.

    Nondestructive Testing: Is there an ethics problem?

    I was a whistleblower who exposed fraudulent activities...
    NDT
    By: Dale Norwood
  • Unraveling Deflategate: Football stadium with closeup of football on field

    Unraveling the Tom Brady Deflategate

    The Deflategate scandal erupted following the 2014 AFC...
    Measurement
    By: Greg Cenker and Henry Zumbrun
Manage My Account
  • eMagazine Subscriptions
  • Newsletters
  • Online Registration
  • Subscription Customer Service
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Quality audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Quality or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Key Takeaways for Quality Leaders
    Sponsored byComplianceQuest

    Key Takeaways for Quality Leaders from the 2026 Gartner Magic Quadrant™ for QMS

  • This image shows a person seated next to a Bobcat T66 compact track loader.
    Sponsored byPolyWorks by InnovMetric

    Supercharging Digital Gauging at Bobcat North America

  • Dorsey Calibration Lab photo by Tom LaBarbera Picture this Studios
    Sponsored byDorsey Metrology International

    Ensuring Product Quality in a Competitive Manufacturing Landscape

Popular Stories

This image shows a person seated next to a Bobcat T66 compact track loader.

Supercharging Digital Gauging at Bobcat North America

a professional in the aviation field performing maintenance, repair, and overhaul (MRO) work

Manufacturing Retention: Strategies for Improving Company Culture, Engagement and Skill Development

Dorsey Calibration Lab photo by Tom LaBarbera Picture this Studios

Ensuring Product Quality in a Competitive Manufacturing Landscape

2026 Quality Professional of the Year!

Events

June 22, 2026

Automate 2026

Automate is North America's largest robotics and automation event — and the best place to take your ideas from insight to impact.
 
Our show floor features the world’s leading automation solutions, from AI and robotics to motion control, vision systems, and more. Plus, our educational conference is second to none, led by the brightest minds in automation today.
 
Ready to transform the way you work? Take the next step at Automate.
July 14, 2026

Quality Leaders Forum: Better Communication, Better Quality Data

The Quality Leaders Forum is a quarterly, editor-moderated fireside chat series hosted by Quality Magazine, featuring candid conversations with senior manufacturing and operations executives shaping enterprise-level quality.

View All Submit An Event

Products

Lean Manufacturing and Service Fundamentals, Applications, and Case Studies

Lean Manufacturing and Service Fundamentals, Applications, and Case Studies

See More Products
Quality Podcast Channel Custom Content

Related Articles

  • Man in hardhat working in an industrial factory.

    Organizations Need to Include Quality as a Core Business Strategy

    See More
  • Lighting: Fluorescence from NDT to QC to DNA

    See More
  • VS 0523 Camera Interfaces CTS truck water bag

    CLHS IP Core Enables 25 Gbps Products To Quickly Reach The Market

    See More

Related Products

See More Products
  • Structural DNA DVD

  • Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains

  • Introduction to Lean Manufacturing DVD

See More Products
×

Stay in the know with Quality’s comprehensive coverage of
the manufacturing and metrology industries.

Newsletters | Website | eMagazine

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Manufacturing Division
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Market Research
    • Reprints
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing