A well-run Quality Management Systems (QMS) brings the entire company together to solve problems, standardize processes and meet the demands of customers and regulatory agencies.
A robust document control management process lies at the heart of a quality management system (QMS); almost every aspect of auditing and compliance verification is determined through the scrutiny of documented evidence. As the saying goes: “If it’s not documented, it didn’t happen.”
It shouldn’t come as a surprise, but even after all these years the ISO9001 quality management system (QMS) requirements still come under attack and mostly from those in the quality profession. I recently read another super critical appraisal of ISO9001 from someone who commented they were on the “front lines.” I’m not sure what front lines they’ve been on, but it’s obviously not the same ones I’ve been on.
The management systems auditing community has recently engaged in a lot of talk about how to audit a quality management system (QMS) when there are minimal requirements for documentation in the ISO 9001:2015 standard.
People often talk about the high failure rate for software implementation projects. Stories abound about failures in CRM, MES, SCM and QMS, but the stories are especially disturbing when they involve ERP.