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Managers that blame individual employees for quality problems are probably not looking deep enough for the root cause.

In-house calibration may cost more than it initially appears.

Performance excellence driven by a team culture is the blueprint for success and a Malcolm Baldrige quality award.

Record keeping in cal labs has moved from binders and card decks to full-blown software suites.

Leak tightness testing has caused CONFUSION, but a new concept looks to clear the air.

Eddy-current technology has become an important contributor to quality assurance for the automotive industry.

Repeatable stylus-changing systems help eliminate inspection bottlenecks.

Monday, Jan. 17, 1994, was a watershed date for McMillan Electric Co. (Woodville, WI), says Douglas McMillan, chairman and CEO. That was the day that McMillan met Ashok Thakkar and began what he calls a journey into professional quality management systems (QMS).

The new regime deploys technology for current business conditions.