It is no wonder that cost of quality is defined in different ways.
February 15, 2018
In 2011, Sipho Tjabadi, general manager, Eskom Quality Management, South Africa, spoke at the ASQ Audit Division Conference. To punctuate his keynote address’s points, Tjabadi brought a video titled “The Cost of Quality.”
Real-life quality problems are conundrums. Dorian Shainin realized that recognizing the distinctive characteristics of a problem was critical. He also knew that applying the right tactics was the key to the solution; however, many of the analysis tools of his time were not effective.
Some companies make high quality look easy. One of our top companies has never been late for a customer delivery in 11 years of business. Another has a quality manager with 40 years of experience. Others always seem to be preparing for their next certification audit.
Bass began his 18-year aerospace manufacturing career managing and leading tool engineers, quality engineers, inspection technicians and tool building tradesmen.
Whether in our work or personal lives, whether for an individual endeavor or to benefit an entire organization or whether collectively or subconsciously, we’ve all asked the question: What is the best approach to getting the best result?
Everybody knows that our jobs have been going overseas. It’s been happening since the ‘80s and for decades nobody did much to stop it. In recent years people have recognized this as a problem for the structural soundness of the American economy and have begun taking action to reverse it.
The confusion between certificates and certification still exists.
January 15, 2018
Back in October 2012, our column was dedicated to clearing up the difference between training certificates and certifications. At the time, ASQ had been offering certifications for the quality professional for nearly 45 years.