Evan Miller joined Hertzler Systems Inc. (Goshen, IN) in 1984. For the next seven years he held positions within the company in sales, marketing, technical support and training. In 1991 when founder Paul Hertzler retired from the firm, Miller became president and is now co-owner of the company.
The digital age promises data driven decision-making that monetizes data in ways never seen before. Is your company prepared to leverage all of its data to its full benefit? Does your company recognize data as a strategic asset to be used to strengthen competitive advantages?
I ran into a statement the other day that really got my attention: “The value of data and statistics is not in the numbers or the charts, but in the conversations we hold around them.”
To improve quality, you need to pay attention to the Voice of the Process. You need to stabilize your processes and then systematically reduce chronic variation.
