Articles by Michael Mills

Ever since the announcement that ISO 9001 would be revised, the internet has been alive with speculation about what will change.

We work with quality management systems daily, but where do they come from? We can answer that question for systems based on the ISO 9001 standard because the fundamental principles are all spelled out in the companion document ISO 9000. Learn about the seven quality management principles.

Real-world problems often have multiple causes, so it's beneficial to extend your root cause analysis by considering the problem from various perspectives.

The most frustrating moment in problem-solving is fixing an error only to see it reappear the next day. Until the root cause is identified and addressed, the issue will persist.