Articles by Robin F. Goldsmith JD

Whether they realize it or not, most organizations have some form of Quality Management System (QMS).  When they don’t realize they have a QMS, it’s undoubtedly not providing potential benefits of effectively managing quality. However, even recognized QMSs often fall short of their potential.

I saw a discussion on building vs. buying Quality Management System (QMS) software. While many shared thoughts on specific products, few addressed the core decision between building or buying. Most agreed that available solutions didn’t fit their needs, revealing common issues in software acquisitions that start with this key choice.

Quality starts with requirements. Conformance to requirements is important, but not enough. The quality of the requirements is equally critical. An effective quality management system ensures that requirements are not only present and up to date, but also adequate for creating quality.