Articles by Glenn H. Mazur

Managing director talking to an employee on the factory floor.
Management

ISO 16355: The New Standard for QFD, Part 2

Quality Function Deployment (QFD) recommends first focusing on the voice of the business.
Glenn H. Mazur
August 26, 2024

In 2009, ISO proposed a standard for Quality Function Deployment (QFD) to improve product quality. QFD originated in Japanese manufacturing in the 1960s and complements traditional quality systems. The ISO standard, known as ISO 16355, includes over 100 case studies and tools from various sectors.


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Male barista making coffee for customers at the bar.
Management

ISO 16355: The New Standard for QFD, Part 1

Like many modern quality systems, Quality Function Deployment (QFD) emerged from Japanese manufacturing.
Glenn H. Mazur
August 26, 2024

In 2009, ISO proposed a standard for Quality Function Deployment (QFD) to improve product quality. QFD originated in Japanese manufacturing in the 1960s and complements traditional quality systems. The ISO standard, known as ISO 16355, includes over 100 case studies and tools from various sectors.


Read More

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