Articles by Gary Cox

When artificial intelligence enters the conversation in quality and continuous improvement (CI) circles, reactions tend to fall at two extremes. 

Son, some of the lights aren't working...I know Dad, it's due to random variation. 

One more reorganization and I'll have to replace the door.

On today's show we surprise a frontline supervisor with a quality audit.

Frontline leaders bridge the gap between leadership's vision and daily execution, helping teams identify and resolve quality issues at the source. To be effective, they should be developed as coaches instead of just enforcers.