Roman Davydov

Roman Davydov is a Technology Observer at Itransition with over five years of experience in the IT industry. Roman monitors and analyzes the latest technology trends, helping businesses make informed software decisions that align with their strategic goals. For more information, email [email protected] or visit https://itransition.com or https://www.linkedin.com/company/itransition/.

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Case Study

How Agentic AI Improves Customer Service and Support in Manufacturing

Autonomous agents can process and interpret common questions about a manufacturer’s products, services, or policies across different channels, including live chat and email.
Roman Davydov
April 8, 2026

As professors Hirotaka Takeuchi and John Quelch stated in their famous Harvard Business Review article, “Quality is more than making a good product,” emphasizing that in manufacturing, excellent customer service and support are just as crucial as the product itself.


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