A company with a highly developed culture of quality spends, on average, $350M less annually fixing mistakes than a company with a poorly developed one (Harvard Business Review, 2014). 

How can a QMS help your organization to achieve a strategic culture of quality? What can you learn from the unique challenges other organizations face in different industries? 

The quality profession has existed for nearly three-quarters of a century. In 1946, quality professionals rallied together to create the American Society for Quality Control. Throughout the association’s 72 years, the profession has evolved as roles and responsibilities have changed and expanded. 

What are the consequences of Quality failures? Most of the time, the costs relate to waste, inefficiency and customer dissatisfaction. Sometimes, simple Quality failures can lead to tragic loss of life, environmental damage, and significant financial liability.

There is a popular logic puzzle often referred to as “The Doors to Heaven and Hell” or “The Two Gates” riddle. It goes something like this:

No doubt you’ve heard the saying “Attitude Is Everything”? While attitude might not really be “everything,” in many situations it is the single most significant determining factor of success.

The quality profession has existed for nearly three-quarters of a century. In 1946, quality professionals rallied together to create the American Society for Quality Control.

When we talk about a culture, we refer to the values that are shared through stories told throughout the country, state or neighborhood.

Successful change agents consider the big picture.