Most quality departments are still doing things the old fashioned way: measure, collect, compare, respond, fix, and repeat. This reactive, legacy approach is, of course, vital for any successful company, but in this data-driven age of smart manufacturing and Industry 4.0, it’s not enough.
Helping improve the emotional fabric of customer-supplier relations.
May 8, 2013
In March 2013, Lululemon, a billion-dollar Canadian athletic apparel company, made headlines after the media got wind of an unusual story. The Vancouver-based company recalled its popular black yoga pants after customers complained that the active wear was too sheer.