The level of global competition faced by today’s organizations has put more pressure on the bottom line than ever before. To realize market-leading performance, executives not only have to work to achieve growth targets, they also have to continuously reduce costs in operations. In many cases, they are positively impacting operational costs by focusing on the quality of products and processes through the cost of quality metric.

The cost of quality is a metric that is being used by many organizations to benchmark performance. Unfortunately, beyond just measuring performance, many companies struggle to find concrete approaches for improving it. In this Research Spotlight we will examine how market leaders are using Statistical Process Control (SPC) to deliver real-time, role-based quality insights to shop-floor personnel and executives for driving continuous improvements in metrics.