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As a quality manager, it’s your worst nightmare. One of your best customers comes for a visit and brings a box of cracked parts that came from your plant. He wants to know how it happened, and how you are going to ensure it won’t happen again.

Problem solving is finding the root cause of a problem and preventing it from ever happening again.

I’ve discussed logical fallacies in my column in the past. One such fallacy I have not touched upon is the slippery slope.

Air gaging allows you to measure many jobs faster, more conveniently, and more accurately than by using other gaging methods. In the measurement of hole conditions, air gaging is unsurpassed for speed and accuracy, while in checking any dimensional characteristic, air offers sufficient magnification and reliability to measure tolerances well beyond the scope of mechanical gages.

Our 15th Annual State of the Profession Survey offers a glimpse inside the minds of quality manufacturing professionals, from the equipment used and hours worked to salary and job satisfaction.

So, let’s say you’re headhunted by a tier one oil company to lead their upstream business process in a new territory where, amongst many other demanding strategic and operational responsibilities, you will need to procure and commission a new production rig.

Why talk about calibration system implementation? Isn’t it enough to focus on comparing equipment and software feature lists?

Shaft-type parts can be found in just about every industry, from screws, medical needles, engines, and injectors, to aerospace and power sports. Shafts help the world go.

Jim Smith will make you believe in training. During his long career at Caterpillar, he signed up for every course he could, worked his way from the shop floor to senior management, and eventually developed training courses for others at the company.

Statistical Process Control (SPC) has long been an industry-standard methodology for measuring and controlling quality during the manufacturing process.