It’s a rare company that doesn’t want to implement a better quality system, resulting in performance excellence for their company, employees, customers and stockholders. However, the pursuit of quality is easier said than done.
If you ever get a chance to watch an aircraft being built, take it. Walking through the aircraft hangar at Northrop Grumman’s Palmdale, CA, facility, you will see two unmanned aircraft, each with a 130-foot wingspan, parked behind yellow tape. The scale of the aircraft and the desert setting make it feel like a movie set.
Easy ain’t easy. Sounds like something said by cultural catchphrase artist and legendary baseball player Yogi Berra, but it sums up a conversation I had at a recent tradeshow in Atlanta.
Undoubtedly, you have heard—perhaps spoke—the first two statements. You are in the business of process improvement, after all. You want to be sure you have an effective quality management system (QMS).
If you subscribe to Quality, it seems safe to assume that quality is a priority for you. But even when it is a priority, achieving high levels of quality is an ongoing challenge that requires effort from every member of the organization every day.
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