Management

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Qualityspoke to Dr. Rochelle Cook of California State University Dominguez Hills about her route to quality.

In the early 1980s, US automakers faced stiff competition from Japanese counterparts, prompting a shift towards prioritizing quality for customer satisfaction. This era marked the birth of ISO 9001 QMS, symbolizing a significant change in industry practices.

The ISO has added new statements to management standards in support of the ISO London Declaration on Climate Change. The change addresses the impact of climate change on management system effectiveness.

Stephen Greene, Vice President, Global Marketing and Stratus Strategic Partnerships of Intelligent Platform Solutions answers five questions on quality.

In this comprehensive guide, we delve into the intricacies of selling a business, exploring common stumbling blocks and offering strategies to mitigate risks and maximize success.

Quality is gearing up for the The Quality Show South in Nashville, TN, in early May. We've got a lot on tap, but nothing more exciting than our learning theater sessions. Editorial Director Darryl Seland and Managing editor Michelle Bangert of Quality sat down to talk about it.

My passion for conferences and trade shows, ideal for expanding knowledge and networks, is well-known. The Quality Show South is a prime opportunity for practitioners and continuous improvement professionals to connect, access cutting-edge software and technology, and enhance their careers.

Blaming technology for lower customer satisfaction due to reduced personal interaction, while emphasizing the importance of face-to-face meetings for happiness and increased effectiveness, highlights the need for strategies like limiting electronics during meals and following established standards.

On March 9, NPR reported Boeing was unable to find any paperwork about the door plug and attributed a top Boeing official saying, “It was likely that such records never existed.” Roughly one day later, the Wall Street Journal reported the Justice Department had opened a criminal investigation.

"For years, I've been told, 'The safest part of your journey has come to an end.' Initially, I took this to mean just getting home from the airport, but now I question, 'Was I ever truly safe to begin with?'"