Easy ain’t easy. Sounds like something said by cultural catchphrase artist and legendary baseball player Yogi Berra, but it sums up a conversation I had at a recent tradeshow in Atlanta.

Undoubtedly, you have heard—perhaps spoke—the first two statements. You are in the business of process improvement, after all. You want to be sure you have an effective quality management system (QMS). 

If you subscribe to Quality, it seems safe to assume that quality is a priority for you. But even when it is a priority, achieving high levels of quality is an ongoing challenge that requires effort from every member of the organization every day.

The issue of implementing a lasting, meaningful quality transition is so important that I wanted to continue this discussion from last month.