Great leaders inspire people to do great things. They can comfort during times of difficulty and strife, calm a country during conflicts, and bring out the best in their staff.

Measurement disputes over gage calibration continue despite the results of the studies noted in my previous column.

When people criticize negative feedback, they often misunderstand what it means to be an effective leader. We are surrounded by books and articles advising leaders to inspire. 

Sometimes adopting lean manufacturing means adding more people to a process. Eric Ethington, a lean product and process development coach, previously worked in the auto supply business. In a pump assembly product line, the typical cell had six operators.

A change management strategy provides direction and purpose for all change management activities.