The obvious reasons for automating quality in manufacturing are to reduce scrap, rework, overtime and costs while simultaneously increasing productivity and customer satisfaction. The non-obvious reasons include employee satisfaction, customer referrals and market growth. Automation also give managers and line workers insights into ongoing production. 

The shortest distance between two points is a straight line. According to Ty Webb, “The shortest distance between two points is a straight line…in the opposite direction.” 

They are two distinct phrases with two different meanings. But does your organization treat them that way?

Successful management and leadership of the quality department for an organization involves an integrated approach that includes a communication network that extends both horizontally and vertically within the organization as well as outward to customers and suppliers.

John Jennings describes how he once had to deal with an unusual problem. A pregnant employee came to him and said that a coworker put a curse on her unborn child. He asked the other coworker, did you put a curse? When the coworker said yes, he told them, “You have to take it off.” So they did.