I have spent numerous years working in and with all aspects of quality. During my earliest time in industry solving problems was more of a singular focus, but over the years the focus has become more of a team effort.
If you have a problem, you want to have Katherine Cox around. The senior quality assurance director of medical device startup Procyrion is known for her calm problem solving manner, collaborative attitude and straightforward approach to quality.
In his new role, Markley will continue his focus on meeting internal and external clients needs, while he assists in the growth of the company's operations both in the United States and China.
According to the ASQ Quality Glossary, voice of the customer (VOC) is defined as, “The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.”
It’s safe to say that all quality practitioners are familiar with the control charting terms “common cause” and “special cause” variation. However, how many have really thought about their interpretations and associated action plans which could also add to variation?
If you aren’t excited about manufacturing today, you might need to visit Mississippi. There you’ll find the PACCAR Engine Company (PEC) plant, where process improvement has been a constant since its launch in June 2010.
Chamberlain has worked for the company over the last three years, starting out as the business development manager for the HDI product line and moving quickly into the director of sales role.