The Quality Industry Voices

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Management at a company didn't allow blaming employees for incidents. For instance, an employee got injured while not following safety rules. The root cause was identified as the lack of motivation to follow procedures, leading to more effective corrective action.

Boeing's recent incidents have raised concerns about quality and safety. Some blame maintenance issues, not manufacturing. Regardless, it's a cautionary tale.

ASQ has been crucial to my professional growth as a quality professional. I hope my story inspires you to get involved for maximum membership benefits.

Most people have heard the phrase, “What gets measured gets done”; however, more than that, organizational excellence comes from having clear world-class performance measures that are consistently achieved.

The beauty of a good anecdote is that it answers a question or provides a perspective in a much more engaging and memorable way, much like a fable or a fairy tale.

The ISO Amendment was dropped in February 2024, surprising many. However, ISO had been working on this for years. For instance, ISO 14090:2019 Adaptation to Climate Change - Principles, Requirements, and Guidelines includes definitions related to the topic.

The ISO has added new statements to management standards in support of the ISO London Declaration on Climate Change. The change addresses the impact of climate change on management system effectiveness.

My passion for conferences and trade shows, ideal for expanding knowledge and networks, is well-known. The Quality Show South is a prime opportunity for practitioners and continuous improvement professionals to connect, access cutting-edge software and technology, and enhance their careers.

Blaming technology for lower customer satisfaction due to reduced personal interaction, while emphasizing the importance of face-to-face meetings for happiness and increased effectiveness, highlights the need for strategies like limiting electronics during meals and following established standards.

On March 9, NPR reported Boeing was unable to find any paperwork about the door plug and attributed a top Boeing official saying, “It was likely that such records never existed.” Roughly one day later, the Wall Street Journal reported the Justice Department had opened a criminal investigation.