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Jit Gupta CSSBB CQM is quality manager for Trace Labs Inc. (Palatine, IL). For more information, call (847) 934-5300, e-mail jgupta@tracelabs.com or visit www.tracelabs.com.
Efficiently managing processes is key to the success of a business. That is all the more true in this tiring economy. An early step in process management is identifying and documenting the main processes. A powerful visual tool, process mapping has been in use for many years.