Ed Wright is a quality engineer at KP Components located in Easly, SC. He just celebrated his sixth year with the company, and recently renewed his ASQ Certification for CMQ/OE (Certified Manager of Quality Organizational Excellence). He has been in quality for 25 years.
I have learned that quality is meeting and/or exceeding customer requirements and doing things right the first time. Customer corrective action is an example of poor quality, losing customer satisfaction, and profit. The blame game is the opposite of accountability. Accountability is taking ownership of the results.
