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Greg Kinsey, Industry Executive at Hitachi, reveals how creative uses of the DMAIC process with digital transformation are helping factories to unlock the next level of process improvement.
I’ve been pleased to see so many organizations embrace a robust approach to quality improvement through methods like Lean and Six Sigma. There are indeed some detractors out there, but for the most part these are people that have observed failed deployments of quality initiatives.
The first time it happened was in 2009. I was about to take the helm of a 34-foot catamaran in the British Virgin Islands as captain, my baptism into the world of “bareboat” sailing. “You’re good to go,” said the dockhand.
President John F. Kennedy famously said, “Ask not what your country can do for you – ask what you can do for your country.” This was his challenge to every American citizen to contribute in some way to the public good.
It was summer camp and I was 12 years old. The game was called “Capture the Flag.” The goal is for one of two teams to capture the enemy’s flag, and return it to their base. Our battlefield was spread over a huge forest with rolling hills.
As a Master Black Belt I teach Lean Six Sigma courses and often provide definitions of common terms. One such term is “value” which I define as the ratio between quality and price (value = quality/price).
It has happened to all of us. We are inspired by a compelling idea that will drive gains in quality, only to have our bubble burst by peers that don’t share our enthusiasm.