I think we can all agree that the world is changing. We have all heard about disruption in the economy, technology, and even in the way we work and interact with others.

What are the characteristics of a quality leader? For many, leadership comes down to each of us identifying and searching for the characteristics that are most appealing to us. For instance, I spent a career with a company that was mostly Juran-centered but also had a significant Deming slant.

We will begin this month’s column, the first of 2016, with a scenario. It is a general scenario so consider your organization’s specifics and engage in this example.

As the 20th century came to a close, U.S. manufacturers realized the need to transform thinking from the product to the system.

Acronyms and mnemonic devices are techniques that help us remember long and/or complex things.

A management systems standard (MSS) provides an internationally agreed-upon model for organizations to follow to ensure the proper handling of day-to-day operations.