Articles by Dr. Sophronia Ward

Brain Teasers: Cost of Tightened Specifications

June 1, 2007
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments. The brain teasers have three parts: (1) the situation, (2) available data or other supporting information and (3) questions that various workers need answered for continual improvement. Recommended solutions follow in the next issue and on the Web at Quality Online (www.qualitymag.com).
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Brain Teasers: What Size Is It?

May 14, 2007
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: Failing Too Fast

April 1, 2007
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments. The brain teasers have three parts: (1) the situation, (2) available data or other supporting information and (3) questions that various workers need answered for continual improvement.
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Brain Teasers: Frozen Shipments

January 15, 2007
Anyone who has faced a production  problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments.

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Brain Teasers: Measurement Study Confusion

December 1, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments.
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Brain Teasers: Are Robots Predictable?

November 1, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented
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Brain Teasers: Is Repair of Parts Too Costly?

October 1, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented
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Brain Teasers: Drying Furniture Finishes

July 1, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: Customer Returns

May 1, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser.
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Brain Teasers: How Six Sigma Helps a Lean Project

April 17, 2006
Anyone who has faced a production problem with a need to solve it by using production data can relate to the notion of a brain teaser. The brain teasers presented here are based on real-world situations encountered by workers in manufacturing environments. The brain teasers have three parts: (1) the situation, (2) available data or other supporting information and (3) questions that various workers need answered for continual improvement.
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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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