Quality Magazine logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Quality Magazine logo
  • NEWS
  • PRODUCTS
    • FEATURED PRODUCTS
    • SUBMIT YOUR PRODUCT
  • CHANNELS
    • AUTOMATION
    • MANAGEMENT
    • MEASUREMENT
    • NDT
    • QUALITY 101
    • SOFTWARE
    • TEST & INSPECTION
    • VISION & SENSORS
  • MARKETS
    • AEROSPACE
    • AUTOMOTIVE
    • ENERGY
    • GREEN MANUFACTURING
    • MEDICAL
  • MEDIA
    • A WORD ON QUALITY PUZZLE
    • EBOOK
    • PODCASTS
    • VIDEOS
    • WEBINARS
  • EVENTS
    • EVENT CALENDAR
    • IMTS
  • DIRECTORIES
    • BUYERS GUIDE >
      • Supplier Insights
    • NDT SOURCEBOOK
    • VISION & SENSORS
    • TAKE A TOUR
  • INFOCENTERS
    • Digital Quality Management Systems
    • NEXT GENERATION SPC & QUALITY ANALYTICS
  • AWARDS
    • ROOKIE OF THE YEAR
    • PLANT OF THE YEAR
    • PROFESSIONAL OF THE YEAR
  • MORE
    • Expert Columns
    • NEWSLETTERS
    • QUALITY STORE
    • INDUSTRY LINKS
    • SPONSOR INSIGHTS
  • EMAG
    • eMAGAZINE
    • ARCHIVES
    • CONTACT
    • ADVERTISE
  • SIGN UP!

Dear Detroit:

May 5, 2003
Kudos to Detroit. And at the same time, a caution.

First the praise. When the economy was hit with paralysis following the Sept. 11 terrorist attacks, no one can say that U.S. automakers didn't do their part to get things moving again. They were acting in their own self-interest, of course. But this looks like one of those cases in which what's good for General Motors, in fact, does turn out to be good for the country.

When GM rolled out interest-free vehicle financing a few days after the attacks, other U.S. car makers were forced to follow suit. The result: Consumers opened their wallets. And how!

October was the biggest month of all time for U.S. car sales, which helped stoke overall retail sales to a heady 6.4% growth rate, after a 2.4% decline in September. The auto industry's 0% interest rate deals did what Congress failed to do--provide a major spending stimulus just when the economy needed it most. Indeed, the U.S. auto industry's aggressive, post-Sept. 11 price competition will be "one of the key factors getting us out of the recession," according to Diane Swonk, chief economist at Bank One, who was quoted recently in The New York Times.

On the flip slide for the automakers, of course, the 0% deals put the squeeze on profits. And if sales of U.S. vehicles drop off sharply after the incentives are withdrawn, as some analysts fear, things could get nasty for the Big Three.

Now for the caution. In the months ahead, as U.S. car makers take whatever steps they deem necessary for self-preservation--be that layoffs, employee benefit reductions, plant closings or other cost saving measures--they best keep a close eye on the quality and reliability of their products. Putting the screws to suppliers for price reductions may save money in the short run, for example. But in the long run, it could take a toll on quality, as suppliers--concerned with their own bottom lines--scale back on their own continuous improvement efforts.

Even though U.S. car makers have made notable improvements in quality, they are still about two years behind their Japanese competitors, says Brian Walters, director of product research for J.D. Power and Associates.

The firm's research shows that in 2001, U.S. buyers of domestic nameplate vehicles reported 153 problems per 100 vehicles during the first 90 days of ownership. That's down from 164 problems in 2000. But Japanese vehicles sold here, by contrast, were at 163 problems per 100 vehicles in 1998, dropped to 144 in 1999 and came in last year at 135, Walters says. European nameplate vehicles sold in the U.S. also lead the domestics, at 141 problems per 100 vehicles in 2001.

On average, the auto industry as a whole has improved its quality by 5% every year for the past 10 years, Walters says. "So just maintaining your quality at the same levels you have historically is not good enough," he points out.

It's a truism by now, but one that bears repeating: When it comes to quality, particularly in a global market like autos, standing still is a losing proposition. The Big Three had better keep that foremost in their planning. If they don't, there could come a day when even 0% financing won't make much difference.

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Recommended Content

JOIN TODAY
to unlock your recommendations.

Already have an account? Sign In

  • 2024 Quality Rookie of the Year Justin Wise 1440x750px banner with "Quality Rookie of the Year" logo inset

    Meet the 2024 Quality Rookie of the Year: Justin Wise

    Justin Wise is an exceptional individual who has been...
    Aerospace
    By: Michelle Bangert
  • Man with umbrella and coat stands outside while it rains at night looking at a building.

    Nondestructive Testing: Is there an ethics problem?

    I was a whistleblower who exposed fraudulent activities...
    NDT
    By: Dale Norwood
  • Unraveling Deflategate: Football stadium with closeup of football on field

    Unraveling the Tom Brady Deflategate

    The Deflategate scandal erupted following the 2014 AFC...
    Measurement
    By: Greg Cenker and Henry Zumbrun
Manage My Account
  • eMagazine Subscriptions
  • Newsletters
  • Online Registration
  • Subscription Customer Service
  • Manage My Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to the Quality audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of Quality or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Key Takeaways for Quality Leaders
    Sponsored byComplianceQuest

    Key Takeaways for Quality Leaders from the 2026 Gartner Magic Quadrant™ for QMS

  • This image shows a person seated next to a Bobcat T66 compact track loader.
    Sponsored byPolyWorks by InnovMetric

    Supercharging Digital Gauging at Bobcat North America

  • Dorsey Calibration Lab photo by Tom LaBarbera Picture this Studios
    Sponsored byDorsey Metrology International

    Ensuring Product Quality in a Competitive Manufacturing Landscape

Popular Stories

a titanium diaphragm speaker driver

The One Thing Elon Gets Right Is Designed to Scare You

This image shows a person seated next to a Bobcat T66 compact track loader.

Supercharging Digital Gauging at Bobcat North America

Dorsey Calibration Lab photo by Tom LaBarbera Picture this Studios

Ensuring Product Quality in a Competitive Manufacturing Landscape

2026 Quality Professional of the Year!

Events

June 9, 2026

Future-Proof your Quality Processes with Advanced 3D Optical CMM Technology

Discover how to effortlessly capture complex data, leverage true multi-sensor automation, and ensure continuous operation without creating inspection delays.

June 22, 2026

Automate 2026

Automate is North America's largest robotics and automation event — and the best place to take your ideas from insight to impact.
 
Our show floor features the world’s leading automation solutions, from AI and robotics to motion control, vision systems, and more. Plus, our educational conference is second to none, led by the brightest minds in automation today.
 
Ready to transform the way you work? Take the next step at Automate.
View All Submit An Event

Products

Lean Manufacturing and Service Fundamentals, Applications, and Case Studies

Lean Manufacturing and Service Fundamentals, Applications, and Case Studies

See More Products
Quality Podcast Channel Custom Content

Related Articles

  • Other Dimensions: Elementary, My Dear Watson

    See More
  • QUALITY EXPO DETROIT to Provide One-Stop Shopping for Quality Professionals

    See More
  • From the Editor: Detroit Making Strides

    See More

Related Directories

  • Detroit Testing Machine Co.

    At Sun-Tec, our goal is to be the sole source for all of your hardness testing needs. We specialize in Rockwell-type, Brinell, Vickers & Knoop, Leeb, Tensile / Compression and Ductility equipment. Located in Novi, Michigan in our 20,000 sq. ft. facility, we repair, rebuild and offer new equipment, accessories along with indenters and test blocks from our ISO/IEC 17025 accredited laboratory.
  • Sun-Tec Corp.

    Sun-Tec Corporation specializes in Rockwell-type, Brinell, Vickers & Knoop, Leeb, Tensile/Compression, Ductility testing equipment. We also supply hardness standards, indenters, and anvils. Clark Instrument, Detroit Testing Machine, Service Physical Testers and Gogan are divisions of Sun-Tec: offering an extensive product line. Sun-Tec is a 17025 accredited company.
×

Stay in the know with Quality’s comprehensive coverage of
the manufacturing and metrology industries.

Newsletters | Website | eMagazine

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Manufacturing Division
    • Store
    • Want More
  • SIGN UP TODAY
    • Create Account
    • eMagazine
    • Newsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Marketing Services
    • Market Research
    • Reprints
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing