RESEARCH TRIANGLE PARK, NC-Geomagic, provider of digital shape sampling and processing (DSSP) software, has launched a new online support center to more efficiently serve, support and engage with customers and partners on a 24-hour a day basis.

“Geomagic’s support has always been a great asset-it’s like having a team of researchers helping to solve problems and create individualized solutions,” says Jason Luke, an industrial designer with Carlson & Co., a Los Angeles-based engineering and fabrication company. “The online support center extends the Geomagic knowledge base on the Web, providing a wealth of resources that are easy to access and use anytime, anywhere.”

Features of the new Geomagic support center include:

  • A fully-searchable knowledge base with nearly 500 support references created by professionals who have resolved issues for Geomagic customers. The knowledge base is constantly updated, expanded and refined to ensure customers have the latest information.

  • User guides, tutorials and videos that lead users through the workflows of products such as Geomagic Studio 3D modeling software and Geomagic Qualify 3D inspection software.

  • Downloads of products, plug-ins, file converters, drivers and other resources.

  • A troubleshooter that guides customers through a step-by-step process to find answers to critical questions.

  • The ability to submit a support ticket and track its status, provide feedback and contact nearby Geomagic service representatives.

    “Support is a major component in our commitment to provide the best possible customer experience,” says Steven Perkins, Geomagic technical support manager. “The Geomagic online support center delivers on our company tagline, ‘the magic of making it simple.’”

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