Sunnen Goes "Above and Beyond" After Fire Destroys Plant
By chance, at the time of the fire, representatives from Sunnen heard the news while attending a Houston trade show. "When we found out what happened in Austin, I immediately called (Carr Lane president) Earl Walker in St. Louis," said Tom Dustman, international sales director for Sunnen. "I told him to let us know what we could do to help, as any good neighbor would." Sunnen and Carr Lane are both based in St. Louis, with their headquarters only a couple of miles apart.
Carr Lane's immediate need was to fulfill existing orders for customers like Boeing, Remington and NASA. So, Sunnen offered use of the machines in its tech center, along with operators to hone the parts. Raw parts were delivered to the Sunnen tech center and finished in a day, allowing Carr Lane to meet on-time deliveries. "We had orders, but no way to produce our parts," said Carr Lane Plant Manager Mark Badgley. "Without their help, we very well may have lost significant business."
After taking care of the near-term need for parts production, Carr Lane's next order of business was getting replacement honing machines to its more than 100 Austin employees at a temporary location. Immediately upon receipt of a purchase order just 21 days after the fire, Sunnen sent six MBB-1660 machines and an EC-3500. "Between our tech center and our show display equipment, we had the machines Carr Lane needed to get back on its feet, so we offered our own," said Dustman. "This normally would have been at least a four- to six-week process."
"Before we knew it, we had equipment and were ready to get back to work." said Badgley. "It was a great feeling to see these nice, clean machines among the soot-covered ruins of the old ones. It really helped our team's morale to know that we were down, but we weren't out."
Despite the circumstances that created the need for new machines Badgley is impressed with the new equipment. "The eight EC-3500's we lost in the fire we're some of the first models made," said Badgley. "There are significant improvements in the new models."
Badgley and his team have also come to depend on the quality and reliability of the MBB-1660 series machines. "We looked at the used market to replace the equipment we lost, but couldn’t find anything that compared," said Badgley. "We just plug them in and they're ready to go."
The MBB machine is a shop-standard in many plants because of its ability to hone thin-wall, tight tolerance parts; parts with keyways or splines; blind holes; or heavy odd-shaped parts.
Carr Lane Drill Bushing Company is now in a temporary location in Round Rock, TX while a new facility is rebuilt on the old site. Construction of the new plant is expected to take about a year.