CINCINNATI — Baker Hughes, a GE Company, opened its largest Customer Solutions Center (CSC) globally for its inspection technologies business (IT).

The Cincinnati CSC, first announced in 2017, brings BHGE’s nondestructive testing technologies under one roof for the first time. With more than 100 customers from more than 12 countries in attendance, BHGE leadership officially opened the facility in Sharonville and began a packed first day of demos, application development and service sessions.

“Cincinnati is a perfect location to launch this site, and we are thrilled to bring our expertise and best technologies here to co-innovate with customers,” said Holger Laubenthal, CEO of Inspection Technologies for BHGE. “I want to personally thank the local team for making our vision a reality as well as our colleagues from nearby GE Aviation. I truly believe no one else in the industry can offer the level of high-quality service we will provide here, and our team’s passion to solve our customer’s toughest problems will help launch Cincinnati as the new benchmark for CSCs globally."

The 26,000 square-foot Cincinnati CSC is a $4 million investment and was developed to support customers for non-destructive testing needs.

The Cincinnati CSC will serve customers requiring asset and process performance improvements, quality assurance, parts validation and repairs. The facility’s primary focus will be on the growing aerospace, electronics and additive manufacturing industries, as well as oil and gas, automotive, and power industries. These industries require a new level of high-resolution imaging for inspection technologies, a key benefit of the CSC’s radiography and imaging systems. The facility’s proximity to significant aerospace and additive manufacturing presences in the region, including GE Aviation, makes the location ideal for customers and partners.

Within the Cincinnati CSC is the BHGE’s most advanced x-ray, CT, ultrasonic and remote visual inspection (RVI) technologies available today, as well as a climate controlled room for CT metrology and dedicated spaces for services and training. The facility also allows for personalized setups based on customer needs and will include additional technology in the coming years.

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