Zeiss announced the opening of a new facility dedicated to training nearly 100 United States-based field engineers on servicing the complete range of Zeiss electron and light microscopes. The 5,000 square foot facility, located in White Plains, NY, will focus on providing technical training on servicing and preventative maintenance. It will also host applications courses to increase workforce efficiency. The new facility enables Zeiss to run in-person courses while meeting all New York State COVID-19 related social distancing requirements and health measures, including use of health and temperature monitoring equipment.
In addition to in-person training, trainers can also conduct courses virtually from the training center and implement equipment upgrades, combining real life with virtual reality. The facility also holds a repair center for in-house repairs and is the home for North America technical and product support.
Nearly 30 multi-day courses will be given this year, covering topics ranging from the basics of microscopy and research upright microscopes to in-depth technical features, installation, and preventative maintenance. Courses will be offered on Axio Scan.Z1, Celldiscoverer 7, LSM 980/800/700, EVO, Gemini, and Crossbeam. Additional courses will cover basic and advanced imaging techniques, as well as instruction on servicing customers quickly, decreasing mean time to repair, and improving first time fix rate.
While currently limited to internal training, the multifunctional training center is intended to be opened up for customer and business partner training in the future.
For more information, visit www.zeiss.com.