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Home » continuous improvement

Articles Tagged with ''continuous improvement''

Column | Jim L. Smith

Face of Quality: Overcome Your Inner Critic

Beware of the inner critic, which can be a super villain preventing creativity.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
November 15, 2021

In the modern world, fear has become insidious; it is quiet but pervasively accepted as existing. One of the most common forms is what might be referred to as the inner critic.


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Column | Jim L. Smith

Face of Quality: Productive Failures

Failure can provide the seeds for success.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
October 8, 2021

Most people have been taught to believe that all failure is negative. Quite often, however, disappointing results can provide the greatest opportunities for success.


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Column | Jim L. Smith

Face of Quality: Leadership

Effective leaders mentor the next generation.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
September 8, 2021

John C. Maxwell, the noted author and lecturer, in his book "The 21 Irrefutable Laws of Leadership" asked, “Who is your legacy?” Essentially Maxwell was asking with whom are we working to prepare to take over when we are no longer leading?


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Face of Quality | Jim L. Smith

The Career Path to Success May Not be Linear

QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
August 8, 2021
The path to upward mobility has changed over the past few years. For decades, the way to ‘climb the ladder’ happened in a few ways. Obviously being born into a family-owned business established a surefire guarantee. Other paths were a college degree, marriage, or hard work and promotions.


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Face of Quality | Jim L. Smith

Quality Mindset

Quality Should be Shaped Through Ideas, Not Opinions.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
July 8, 2021
As time progresses, we continue to learn a great deal about quality. We have embedded quality in our processes, our measurement systems, and even our relationships. Although we still have much to learn, one cannot help but marvel at the transforming impact of quality.
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Face of Quality | Jim L. Smith

Commit to Improvement

Real continuous improvement requires rigor and discipline.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
May 7, 2021

When researching material for my thesis many years ago, I discovered there was no “silver bullet” for the organizational model for a continuous improvement effort. There is no single model that works for everyone; it varies from organization to organization.


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The Sisyphean Task of Quality 4.0

The fourth industrial revolution, or Industry 4.0, and what to do to get engaged with Quality 4.0, began in 2011.
Carl Drechsel 2025 200x200 headshot
Carl L. Drechsel
May 7, 2021

Quality 4.0 integrates the features from Industry 4.0 with traditional quality tools to achieve operational excellence, improved overall performance, and innovation. Quality 4.0 combines people, processes, and technologies to accomplish these goals, along with complete digitalization of quality management systems theory. 


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Face of Quality | Jim L. Smith

Pursue Excellence

Change the culture to make continuous improvement a way of life.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
March 5, 2021

Continuous improvement activities might be more commonplace today, but how did it evolve? Though not prevalent in all industries, the concepts are widespread throughout many organizations. 


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Avoid Disappointment

Plan encouragement and acknowledgement of your people.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
February 10, 2021

In a recent quality management class, group discussion centered on frustration in the workplace resulting from lack of appropriate employee recognition. Several people recounted how disappointing it was to go “above and beyond” only to find there was little appreciation for what was accomplished.


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man and woman in factory setting with a tablet

Leading Amid Turmoil: Quality Leadership 2021

Excellence in quality is never a small feat. This year, it was even bigger.
Genevieve Diesing headshot
Genevieve Diesing
February 10, 2021

Even in a normal year, achieving high levels of quality is no small feat; it's a daily challenge that requires buy-in from everyone. This year, as COVID-19 wreaked havoc on supply chains, worker safety and consumer demand, maintaining high levels of quality became a nearly superhuman feat.


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