Continuous improvement - Articles - Page 22

Build Better Customer Relationships

A good experience is key to customer advocacy.

February 8, 2020

We have all experienced how frustrating it can be when an interaction with a company doesn’t materialize the way we expect.

Quality Responsibility

Just who is responsible for quality?

Jim L. Smith

January 1, 2020

When the subject of quality is discussed it’s a safe bet that many would suggest it needs to improve. Additionally, many consider that senior management is most responsible for that improvement.

Quality is Secondary

Mediocrity seems to have become the new standard.

Jim L. Smith

December 15, 2019

This column may not be popular, and it may put some readers on the defensive. The focus isn’t entirely on America as it’s a global issue, but it certainly seems rampant today.

Lean In to 5S

This lean tool can create a better workplace.

Michelle Bangert

November 15, 2019

“It may sound like an older version of the iPhone,” writes Dean Marsman in Quality, “but it’s actually a very simple and helpful system that can make the fundamentals of lean manufacturing even clearer to both business owners and employees.”

Leadership 100 Applications Now Open

November 14, 2019

If you’re a longtime reader of Quality, you’ll have seen our Leadership 100 ranking. Every year, we take a look at the quality programs at manufacturing sites around the country.

Mentor Effectively, Part II

Mentoring effectively is about good leadership.

Jim L. Smith

November 1, 2019

When people criticize negative feedback, they often misunderstand what it means to be an effective leader. We are surrounded by books and articles advising leaders to inspire.

How to Leverage QMS Software to Promote a Culture of Quality

October 25, 2019

How can a QMS help your organization to achieve a strategic culture of quality? What can you learn from the unique challenges other organizations face in different industries?

Tata Steel is the second largest steel manufacturer in Europe. © Tata Steel Europe

Using Software to Refine the Steel Manufacturing Process

versiondog helps Tata Steel reduce downtime.

Robert Glaser

October 15, 2019

It is a cold hard fact that steel production in Europe can hardly be made economically viable unless manufacturing facilities use the very latest equipment and technology. And there is no alternative to operating 24/7.

It’s Time for Lean Manufacturing

Get better every day.

Michelle Bangert

October 15, 2019

Sometimes adopting lean manufacturing means adding more people to a process. Eric Ethington, a lean product and process development coach, previously worked in the auto supply business. In a pump assembly product line, the typical cell had six operators.