Articles Tagged with ''continuous improvement''

What are the characteristics of a quality leader? For many, leadership comes down to each of us identifying and searching for the characteristics that are most appealing to us. For instance, I spent a career with a company that was mostly Juran-centered but also had a significant Deming slant.

"Quality improvement will result from people improving their processes and from management improving the system," says Thomas Pyzdek, ASQ Fellow.

This may sound familiar. Manufacturer’s efforts to do more for less have resulted in the purchasing department sourcing products to the cheapest provider. Such cost-cutting certainly makes purchasing groups look like heroes to management, but the effect on manufacturing and quality may be just the opposite.

We’ve all heard about or experienced the blame game. The customer is upset because a product doesn’t meet expectations. Once notified, the manufacturer apologizes, makes restoration, but blames a supplier for poor workmanship. Soon the blame game between manufacturer and supplier restricts the flow of meaningful information.

Whether your business has a 50-year history or just opened last year, you need to make sure you have a system of sustained success. ISO Q9004: Quality Management Systems–Managing for the Sustained Success of an Organization “provides guidance to management for achieving sustained success of any organization in a complex, demanding, and ever-changing environment.”