Articles Tagged with ''continuous improvement''

Have you thought much about failure?

Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.

We should be more than adequately prepared to put forth an economic case for quality.

In an age defined by technological innovations, creativity is prized more than ever. However, where does creativity originate? 

There is a lot of attention given to the growth of automation, specifically to robotics and artificial intelligence (AI), and its potential impact on the economy and the work force, current and future.

A world leader in rubber compounding needed to meet increasing customer expectations and heightened sustainability recommendations while continuing to grow and improve their business.

What has happened to the quality professional? For some time, we have begun to talk and act more like part of the financial department rather than quality assurance.

Sometimes the smallest act of recognition can bring people to tears. Even a simple printout of someone’s idea can make him or her feel validated and seen.