Most people would agree that quality is essential to have but difficult to execute. Among the many tools available, a quality management system (QMS) can provide a roadmap toward better quality.
Demonstrated by Dr. Joseph M. Juran’s Spiral of Progress, implementing quality is an evolutionary process. This point is so important that countless books and articles have been written on this subject.
Bridging the gap is a popular idiom derived from Old English. In its earliest use—and not surprisingly—bridge meant “to make a causeway” and gap meant “an opening in a wall.” So, to the drywallers, civil engineers, and road construction crews of the early 14th century (Ha!), bridging a gap was quite literal.
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