We’ve all heard about or experienced the blame game. The customer is upset because a product doesn’t meet expectations. Once notified, the manufacturer apologizes, makes restoration, but blames a supplier for poor workmanship. Soon the blame game between manufacturer and supplier restricts the flow of meaningful information.
You can’t escape the buzzwords. The Internet of Things. The Industrial Internet of Things. Edge Computing. Industry 4.0. Big. Data. Every practitioner has their own, slightly different definition of what these terms mean—a fuzzy cloud of vague meaning.
Although he seems like the consummate quality professional, James Bossert ended up in the quality profession by chance. Today he’s spent more than 35 years in industries from automotive to cell phones to healthcare and consulting. His career has brought him around the country, and around the world. He’s worked in Texas, Michigan, Arizona, North Carolina and New York. Along the way, he’s written two books and edited four.
It’s intended to extend the benefits of a quality system.
April 2, 2018
Whether your business has a 50-year history or just opened last year, you need to make sure you have a system of sustained success. ISO Q9004: Quality Management Systems–Managing for the Sustained Success of an Organization “provides guidance to management for achieving sustained success of any organization in a complex, demanding, and ever-changing environment.”
A revolution has occurred. Those with a view of major developed economies over the last roughly twenty years say it happened “quietly,” as the businesses of these economies began investing more in intangible assets—such as design, branding, research and development, and software—than in tangible assets, like machinery, buildings, and computers.
Despite best efforts, auditors find things. It is their job. Why wait until audit day to uncover problems? In the words of Walt Disney, “The way to get started is to quit talking and begin doing.”
Quality sat down with Eric Hayler, past chair of ASQ and Lean Six Sigma Master Black Belt, BMW Manufacturing, to discuss his work as ASQ’s 2017 chair and his work now as past chair.
Quality sat down with Eric Hayler, past chair of ASQ and Lean Six Sigma Master Black Belt, BMW Manufacturing, to discuss his work as ASQ’s 2017 chair and his work now as past chair.
Multi-vari and pre-control charts in our final Shainin column.
March 1, 2018
Multi-vari charts are a useful tool for presenting analysis of variance data in graphical form. They can identify patterns of variation, on a single chart, from many causes.
Greg Mann doesn’t want to brag. Although he’s proud of the company’s work, he isn’t satisfied. “We’re just getting started,” says Mann, the operations manager at Accurate Gauge & Manufacturing (Rochester Hills, MI).