Management - Articles - Page 93

“That’s Not What I Meant”: Ambiguous operational definitions can lead to real trouble.

May 1, 2020

In a classic Dilbert cartoon, the “client” proudly claims to Dogbert the consultant that “every three months, an existing customer acquires another product.” Dogbert replies, “what if you don’t count warranty replacements?”

Measurement Uncertainty: A Primer

A reading means little without knowing the uncertainty involved.

Hill Cox

May 1, 2020

With more people than ever beginning to read what’s actually printed on calibration reports these days, what was supposed to bring clarity to measurements seems to be providing more discussions and arguments.

Getting Used to a New Normal

Adventures into the unknown aren’t easy.

May 1, 2020

This year has been an adventure into the unknown. By the end of March, many of us were enclosed in makeshift offices at home, while others were looking at production lines that were only partially staffed.

Manufacturing Excellence

Reaping Benefits of Evolving ISO 9001 Standards

The ISO 9001 standards were initially developed to benefit from industry best practices.

Praveen Gupta

May 1, 2020

Looking back at my quality career since 1984, I remember contributing to a quality manual of a Motorola Division in 1987-88 for ISO 9001 certification.

Lean ISO Management Systems: How to Create Lean Procedures

The objective is to eliminate or minimize waste within the process without impacting the outcomes.

Mark Kaganov

May 1, 2020

Lean approaches are beneficial for the development and maintenance of management systems compliant with ISO 9001, ISO 13485, ISO 14001 ISO 45001 standards and 21 CFR 820 FDA regulation.

Get Ready for Risk Based Thinking

Risks are all around. Risk based thinking can help your organization cope.

Michelle Bangert

May 1, 2020

If ever there was a time for risk-based thinking, it would be now. During this strange season, the entire world seems to be shutting down as the pandemic disrupts lives and businesses.

COVID-19 Prompts Economic Worries

Our third COVID-19 survey looks at how manufacturers are dealing with the pandemic.

Michelle Bangert

April 27, 2020

As the COVID-19 pandemic continues, manufacturers continue to face new challenges. It’s the topic on everyone’s mind. How will COVID-19 affect us?

The Upper Echelon of Quality

Spring is here! Recognition abounds.

Jim Spichiger

April 15, 2020

The warmth of spring brings flower and green lawns, and it also brings awards and recognition to the quality profession. Recognition abounds; both Quality Magazine and ASQ have dedicated significant time and resources promoting, validating and now honoring individuals who have made a significant impact to the quality community.

What’s in Store for Standards?

Here's the big news in the standards world.

April 15, 2020

When ISO has a quality management standard revision to release, there is much anticipation—and perhaps a bit of apprehension—among users as to the significance of the changes.

Face of Quality

Managing a Key Asset

No matter the size of the business, people are the #1 asset.

Jim L. Smith

April 8, 2020

With so much focus on customers, companies can lose sight of their most valued asset—their people—and the critical roles they play in the success of their organizations. Organizations are the employees, and customer service and quality are dependent on these skilled, motivated people.