The Quality Industry Voices

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Regardless of the business you have customers and some of them are unhappy. Coping with these customers is an inevitable part of everyday business life and how you deal with them is a predictor of success.

Rube Goldberg is an American cartoonist well known for his illustrations depicting overly elaborate devices designed to accomplish relatively simple functions. These types of devices became widely known as Rube Goldberg machines.

In 2020, seeking to engage and contribute as a new member of the ASQ Board of Directors, I volunteered to participate in a diversity, equity, and inclusion task force.

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.

A great deal of life advice from a great many people suggests that focus should be placed on the positive while dismissing the negative.

ASQ empowers individuals of the world to achieve excellence through quality. It is composed of passionate people who use their tools, ideas and expertise to make our world better.

Most organizations have discovered that their future success hinges on reinventing themselves as a lowest-cost producer. One of the keys is to focus on actions that can impact real costs every day.

Like it or not, the quality engineer is, and has been, a part of pop culture. Granted, the perception and depiction of the quality engineer has not always been accurate, almost a caricature of a stereotype.

In a technically focused organization like the American Society for Quality (ASQ), participating as a woman can be daunting at the start. While the demographics of the organization have shifted over time, many more technical roles have been seen as being “for men.”

Dealing with customer complaints presents a “moment of truth” in which frontline employees have one chance to provide a lasting impression that your organization really cares about treating them fairly and with respect.