Items Tagged with 'failure'

ARTICLES

Businesswomen comforting colleague during meeting in office boardroom.
Face of Quality | Jim L. Smith

Focus on Quality Service, Part 2

There are key facets of quality customer service.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
August 19, 2025

In my previous column, we discussed timeliness and reliability. This column will continue by discussing three more customer service mainstays.


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Engineer touching a car part during inspection in a car factory.
Software

Failure Modes and Effects Analysis (FMEA)

FMEA injects rigor into the design of products and processes that prevents defects, mistakes, errors and variation.
Jay Arthur
December 30, 2024

FMEA is a crucial tool for anticipating and preventing failures in products and processes, enhancing quality and reliability across industries. Discover how this method can safeguard operations and drive success.


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Key Principles to Achieve Success

SUCCESS IS MORE RELATED TO ONE'S STATE OF MIND.
QM 0222 CLMN Face AUTHOR Jim Smith
Jim L. Smith
September 1, 2015

I have written about success many times in my blog and in previous columns (see June 2011) and likely will in the future as well. It is a topic that intrigues most people as we work through our personal and professional maze.


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