The truck was already loaded and ready to be delivered to an important customer when a quality issue came to light. When the operations leader found out about the problem, he quickly arranged a solution.

SEATTLE – Where were you on the night of August 5, 2012? At this time the Curiosity Rover was landing on Mars.

General Electric (GE), founded 125 years ago by Thomas Edison and others, has succeeded in part because of the company’s willingness to take risks and embrace new technology. The most recent example of this mindset is a new startup called Fuse.

In 1984, I joined the wafer quality group at Motorola Semiconductors Sector in Austin, TX. My first quality act was to join the American Society for Quality. 

Creativity, much like success, must be accomplished through perseverance and hard work.