While there are many important quality management principles, this time we will look at continuous improvement. Perhaps the idea most commonly associated with quality, it means never being satisfied with the status quo.

Without a doubt, quality professionals are expected to be well versed in technical skills. Proficiency with the various quality tools and techniques is paramount for the quality professional to lead their organization to performance excellence. In the current environment, that’s just not enough to be truly successful.

On company visits, Carmine Liuzzi says people will occasionally clean off the quality manual before they give it to him.