Management

From the Editor

Meet Our Professional of the Year

Those in the quality field deserve some attention.
April 2, 2013

Although we here at Quality operate on a much narrower scale, profiling those individuals who are not household names, we also want to recognize those who stood out.


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Fabricators & Manufacturers Association Announces Affinity Program Partnership with Kelly Services

March 15, 2013
Only the most qualified and well-trained employees are able to ensure that a company maintains optimal productivity and customer satisfaction.  However, the skilled labor shortage continues to be a challenge for many companies in the industry.

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January U.S. Manufacturing Technology Orders off 12.2% from January 2012

March 11, 2013

These numbers and all data in this report are based on the totals of actual data reported by companies participating in the USMTO program. 


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The Association For Manufacturing Technology Elects New Board of Directors and Officers

March 11, 2013

The Association For Manufacturing Technology elected its 2013-2014 officers and directors on Friday, March 8, at its 2013 Annual Meeting in Waikoloa, Hawaii.


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Reshoring Initiative’s Harry Moser Prevails in Economist Debate on Offshoring Manufacturing

March 6, 2013

Debate victory highlights strong support for the reshoring of U.S. manufacturing jobs.


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Management

Tight Tolerances at Top Tool

March 1, 2013

Collaboration with customers, aggressive miniaturization, and advanced part qualification have earned this micro stamping component supplier the title of 2013 Quality Plant of Year.


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Face of Quality

Dealing with Unhappy Customers

How to cope with dissatisfied customers.
March 1, 2013

Dealing with an unhappy customer doesn’t mean the customer is always right, but dealing with customer complaints presents frontline employees the chance to show your organization really cares about treating them with respect.


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Legal Insight

The Basics of Buying a Business

Know what you're getting into.
March 1, 2013

Anyone who considers buying a business should investigate it carefully enough to arrive at a sensible valuation.


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Speaking of Quality

Risk and Success

Is the need to achieve stifling innovative thinking?
March 1, 2013
We are a “need to achieve” society. Success may be measured differently person to person, but success is not only a goal, it is the primary—if not only—objective.
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From the Editor

Make it Better

Why continuous improvement should be a constant.
March 1, 2013

While weather might not be a good reason to visit Minneapolis in January, I recently went to Minnesota to visit Top Tool Co., our 2013 Quality Plant of the Year.


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Multimedia

Videos

Podcasts

Bill Arbogast explains his perspective on quality, ISO 9001, and how to manage inevitable business changes.


Read: The 2013 Quality Professional of the Year

 
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THE MAGAZINE

Quality Magazine

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2013 May

Check out the May 2013 edition of Quality Magazine for features about Measurement, Software and Test & Inspection.
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Plant of the Year

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THE QUALITY MAGAZINE STORE

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A Practical Field Guide for ISO 9001:2008

The purpose of this field guide is to assist organizations, step by step, in implementing a quality management system (QMS) in conformance with ISO 9001:2008, whether from scratch or by transitioning from ISO 9001:2000. It examines each sub-clause of Sections 4–8 of ISO 9001:2008, which contain the requirements, and gives a list of the documentation/documents required, internal audit questions, a summary of management’s responsibilities, and a flowchart of the steps that need to be undertaken to satisfy the requirements.

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