Quality management professionals focused their eyes on the big update to ISO 9001 in September, and changes in the standard will require top leadership to do the same moving into the new year and beyond.
When faced with a situation, whether it be a problem or a decision, we typically need the right answer, and quickly! There are many tools, techniques and processes that are at our disposal, such as Six Sigma, but many of these take time.
Several years ago I was inspecting some parts on a small surface plate in the quality lab. Gathered around a larger surface plate a few feet away was an assortment of engineers, supervisors, leads persons, and probably an inspector or two.
The goal of performance management, as defined by the United States Office of Personnel Management, is “improving organizational effectiveness.” Performance management application, however, depends on both the industry and the methodology being applied.
With the economic recovery that has taken place in the U.S. following the “Great Recession” that began in 2008, employment and compensation levels in the nondestructive testing (NDT) and quality inspection industries have also shown resilience.