Ideagen Enlighten will allow Johnson Matthey to efficiently measure objectives and KPIs across the business as well as manage all aspects of non-conformances and internal auditing. The software will also ensure a smooth transition to the latest version of the ISO 9001 standard.

Gavin Chatto, quality officer at Johnson Matthey, said, "We are excited to be working with Ideagen and its Enlighten product which will allow us to better measure key performance indicators across the business.

"With our current system, it is difficult to generate metrics that allow us to assess our performance as a business and also provide us with targets for overall business improvement. In adopting Ideagen Enlighten, it provides us with software which is simple to configure and electronically mirrors the way we work. The look and feel of the system is also key to encouraging user engagement, and in this respect we found Enlighten to be head and shoulders above the competition.

"We will be using the system for all aspects of non-conformance reporting and subsequent corrective and preventive actions. The features of the system make it is easier for our staff to analyse performance data and continually improve as a business. We have a large audit program and, as we perform around 50 per year, Enlighten will play a key role in electronically scheduling, reporting and action tracking. This will create greater efficiency within the team and bring a clear benefit to the business."

Achieving compliance with the latest version of ISO 9001, ISO 9001:2015, is an important milestone for Johnson Matthey.

Chatto added, “Our goal is to drive technical innovation to bring significant benefits to our customers. With the new ISO 9001 standard, there is increased focus on measuring objectives for which Enlighten will be an important tool in helping us to achieve those objectives and ultimately benefit our customers.

"Ideagen’s Enlighten fits the bill both technically and from a user experience perspective. We are excited to commence implementation and roll-out across our global operations."